information we collect
Clean Labs USA collects information you provide directly and information collected automatically when you use our website.
Information you provide directly:
- Name, email address, phone number, and shipping/billing addresses
- Payment information (processed securely — we do not store full card numbers)
- Account credentials if you create an account
- Order history and purchase records
- Communications you send us via contact forms, email, or support channels
- Partner program application details
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time on site, and navigation behavior
- Referring URLs and search terms
- Cookie and tracking data (see Cookies & Tracking section below)
how we use information
We use the information we collect for the following purposes:
- Processing and fulfilling orders, including shipping and payment confirmation
- Creating and managing your account
- Communicating with you about orders, products, and support requests
- Sending marketing communications where you have opted in
- Improving our website, product catalog, and customer experience
- Detecting and preventing fraud and unauthorized access
- Complying with legal obligations and enforcing our Terms of Service
- Administering our partner and affiliate program
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
cookies & tracking
We use cookies and similar tracking technologies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and user behavior
- Deliver relevant content and measure marketing effectiveness
- Track partner and affiliate referrals
You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. We do not use cookies to collect sensitive personal information.
third-party services
Clean Labs USA shares your information only with trusted service providers necessary to operate our business:
- Payment processors — to securely handle transaction data (PCI-compliant)
- Shipping carriers — to fulfill and track your orders
- Email service providers — to send order confirmations and marketing communications
- Analytics providers — to understand website usage (data is aggregated and anonymized)
- Legal authorities — when required by law, subpoena, or to protect our rights
All third-party service providers are contractually obligated to use your data only for the purposes for which it was shared and to maintain appropriate security standards.
data security
We implement industry-standard security measures to protect your personal information including SSL/TLS encryption, PCI-compliant payment processing, and restricted employee access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorized access.
your rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time via the unsubscribe link in any email
- Data portability — request a copy of your data in a common format
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Clean Labs USA does not sell personal information.
Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
To exercise any of these rights, contact us at support@trycleanlabs.com. We will respond within 30 days.
contact
For privacy questions, email support@trycleanlabs.com.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website following any changes constitutes acceptance of the updated policy.