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frequently asked questions.
Everything you need to know about ordering, research protocols, and our compounds.
All products sold by Clean Labs USA are designated Research Use Only (RUO). This means they are intended exclusively for laboratory, in-vitro, and scientific research by qualified professionals. They are not approved by the FDA for human or animal use and are not intended to diagnose, treat, cure, or prevent any disease.
You must be 18 years or older and a qualified researcher, scientist, or licensed professional to purchase. By placing an order you confirm that you understand the RUO classification and will use the products solely for legitimate research purposes.
No. All products are strictly for laboratory and in-vitro research use only. Not intended for human or animal consumption, self-administration, or therapeutic use.
Yes. Every batch is tested by an independent, accredited third-party laboratory using HPLC and mass spectrometry. Certificates of Analysis (COAs) are available for every batch in our COA Library.
All compounds meet a minimum of >99% purity as verified by HPLC analysis. Exact purity percentages are listed on each product's COA.
Every order ships with a batch-specific COA. Search our full library in our COA Library by SKU or batch number.
Lyophilized (freeze-dried) peptides should be stored in a cool, dry place away from direct light. For long-term storage, keep at −20°C. Once reconstituted, store at 4°C and use within the timeframe indicated on the COA. Always follow proper laboratory safety protocols.
Use sterile bacteriostatic water (BAC Water). Typical protocol: add 1–2mL BAC Water per vial, gently swirl, store at −20°C. Refer to peer-reviewed literature for protocol design.
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed securely via Stripe. We do not store card numbers on our servers.
Orders may be cancelled only if they have not yet been processed for shipment. Contact us immediately at support@trycleanlabs.com with your order number. Once an order has shipped it cannot be cancelled.
Orders are processed within 1–2 business days. Standard shipping takes 4–7 business days. Expedited (2–3 business days) and overnight (1 business day) options are available at checkout.
We currently ship to all 50 US states only. International shipping is not available at this time. Contact us at support@trycleanlabs.com for international inquiries.
Yes — standard shipping is free on all orders over $250. Orders under $250 have a flat $9.99 standard shipping fee.
All orders ship in discreet, unmarked outer packaging with no reference to peptides or research chemicals on the exterior. Products are packed with insulated materials to maintain integrity during transit.
We offer a 14-day risk-free guarantee. See our full refund policy at /refund-policy/ for full details.
Contact us at support@trycleanlabs.com within 7 days of delivery with your order number and photos of the issue. We will review your claim within 2 business days and work to make it right.
Yes. We use SSL/TLS encryption and PCI-compliant payment processing. We will never sell your personal information to third parties. See our Privacy Policy for full details.