14-day risk-free guarantee
We stand behind every product. If you're not satisfied within 14 days of receipt, contact us for a full refund.
Due to the research-grade nature of our products, returns are subject to the following conditions:
- Unopened products may be returned within 14 days of delivery for a full refund.
- Opened, reconstituted, or used products are not eligible for return under any circumstances.
- Damaged, defective, or incorrect products are eligible for replacement or full refund — contact us within 48 hours of receipt with photographic documentation.
- Products improperly stored after delivery are not eligible for return.
eligibility
To be eligible for a return or refund, your item must be unused and in the same condition it was received, in original packaging, and returned within 14 days of the delivery date.
Proof of purchase (order number and confirmation email) is required for all return requests. Clean Labs USA reserves the right to decline return requests that do not meet eligibility criteria.
how to request a refund
Email support@trycleanlabs.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Do not ship any product back without first receiving a return authorization from our team.
non-returnable items
Opened or used vials cannot be returned for research integrity and safety reasons.
The following items are also non-returnable:
- Products that have been reconstituted or partially used
- Products not in original, sealed packaging
- Products improperly stored after delivery (must be kept at −20°C)
- Sale or clearance items
damaged or incorrect orders
If your order arrives visibly damaged in transit or you receive an incorrect product, please contact us at support@trycleanlabs.com within 48 hours of delivery with your order number and photos of the issue. We will review each claim on a case-by-case basis and issue a replacement or full refund at our discretion.
processing time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 3–5 business days to the original payment method. Please allow an additional 2–5 business days for your bank or card issuer to post the credit.